The following is the change of the terms of return and exchange, please give feedback after reading

Changes to terms regarding returns and exchanges of merchandise

most products

• In the case of unopened, the customer can return it to any store of DUBAI within 14 days after the purchase with a valid receipt, and the original payment method will be refunded or exchanged for a new one.
• For products with defective quality, customers can return them to any store within 14 days after purchase with a valid receipt, and the original payment method will be refunded or replaced with a new one. (Sometimes it is not necessarily a problem with the product. We need to help customers to understand the problem of the product. Sometimes it is because the customer uses it improperly or cannot use it. At this time, we need to help the customer and let the customer know the correct way to use it.)
• After the customer uses it, if it does not achieve the expected effect of the customer (the customer does not like it, it is not suitable), the store manager needs to make appropriate treatment according to the actual situation within 14 days after the purchase . Customers are one of our most important resources, we try our best to let customers have a pleasant shopping process in Dabai, including return and exchange. In this case, we need to understand the reason for the return with the customer and analyze the customer's needs. The customer can return this product, and we can also recommend other products to the customer according to the customer's needs. If it's not that the customer doesn't know how to use it, really doesn't like it, and doesn't plan to buy other substitutes, we will refund the money to the customer so that the customer can finally have a satisfactory result.
• Example: A customer buys an induction cooker and wants to return it to the store. He may not be happy because he bought an induction cooker for the whole family to eat hot pot, but it turned out to be unusable. We need the guest to know that we can help him and solve his problems. Solve the problem of the induction cooker, or refund the customer, or exchange other styles of products, in short, let the customer have confidence in our service, so that the customer can shop with us with confidence. We can’t refuse the customer as soon as he asks to return the product. For example, some clerks will say "Impossible, we bought so many, there will be no such problem, don't you know how to use it?", or "Use everything. It’s like this, how could it be possible to just boil the water”, these answers are very inappropriate, and it is very likely that the customer will be unhappy or even angry immediately. We have to use a peaceful attitude, take the role of a staff member, and think from the standpoint of the customer. Whether it is shopping or after-sales, we must let the customer have a good experience. Most of the customers we serve are repeat customers and people who live nearby. We need to let them know that when buying a rice cooker, the first thing they think of is Dabai. The products here are complete, the price is reasonable, and the service is considerate , Buy with confidence. Such things as quarreling with customers are absolutely prohibited by the company and are not allowed to happen!

Final sale items

• Underpants, masks are Final Sale
• Individual stores have some internal price reduction products in a single store (such as missing accessories, sample products) to reduce prices to customers, and need to mark Final sale on the receipt (the company will provide Final sale stamps to each branch) to remind customers that this product is Final Sale, No refund or exchange.
• Electrical appliances, whether they are sample products or repaired products, need to give customers a suitable warranty period and are not final sales.

Credit Card Payment Amount Change

Credit card payment terms used to be $100, now changed to $30 or more