【Buy it】Provide a 7-day (7 Calendar days) return policy for everyone (except food and special products), so that everyone can buy with peace of mind and no worries.
Return process:
Step 1: Contact [buy it] customer service:
Contact: Email support@thebestshop.ca
Please include the following with your application:
- ✔ Order Number:
- ✔ Product name to be returned:
- ✔ Quantity:
- ✔ Contact person and contact information:
The second step, product return:
- Customers can choose to return the goods through the courier company (Canada Post) or send them back to most department stores by themselves according to their own circumstances.
- When returning, please return the original packaging, products, accessories, manuals, etc., and return any gifts. If there is something missing, [Buy it] may not be able to refund the full amount, and it will be handled as appropriate.
- If the product is not sent back within 7 calendar days after the return application is approved by [Maiba], the return application will be canceled and will not be considered.
The third step is to complete the refund:
[Buy it] After receiving the returned product and checking that it is correct, notify the customer of a refund or reissue by email:
【Buy it】We will check and verify the returned products declared by customers to be unopened or unused, and refund or reissue will be processed in time after confirming that they are intact or unused. If there is a quality problem with the product during use and it is within the warranty period, [Buy it] will also confirm and refund or replace it, even if the product has been used. (see quality issues below)
Detailed return rules:
- Except for the case of "no return or exchange", [Buy it] customer service will follow up for you within 1-3 working days;
- If you apply for a refund due to personal reasons, and the product has been unpacked or used, a 10% or higher product depreciation and repackaging fee will be charged according to the situation.
- If you apply for a refund due to personal reasons and choose to return through the courier company (Canada Post), the customer needs to bear the return shipping fee of $9.99+tax (Ontario (ON) Quebec (QC), $11.99+tax (other provinces and regions in Canada).
- If points, coupons, etc. are used during order payment, the points and coupons will be refunded first when refunding, and the remaining refunds will take several working days to be refunded and displayed on the bank card/credit card account used for payment.
- For details about "no return and exchange" and "application for return and exchange for personal reasons" , please refer to the "return and exchange process" in Mauba's after-sales service.
- 【Buy it】has the final right of interpretation.