Q: How to register as a Maiba member?

[Buy it] Homepage: https://thebestshop.ca

There are three registration methods for you to choose:

  1. Sign up with email.
  2. Quick registration of Facebook account
  3. Google account quick registration

Congratulations on becoming a [buy it] member

Q: How do you accumulate points on Buy Bar? How to use points?

  1. Points are the points earned by 【Buy Bar】members through shopping, reviews and many other ways.
  2. Points have no cash value, and the number of points earned for each purchase is equal to the pre-tax consumption amount, minus all points and gift certificate deduction, 1 point for every $1 spent.
  3. There are also regular point promotions that will give extra points for a certain period of time.
  4. ps: Points are not awarded for the delivery fee;
  5. In case of returns and chargebacks, the earned points will be deducted;
  6. Points cannot be transferred or combined between accounts;
  7. Membership points can only be used in [Maiba], and cannot be redeemed in most of the chain stores;
  8. 【Buy it】Reserves the final interpretation of the points system.

Q: Where can I get the coupon? How to use coupons?

  • Log in to the Maiba account first;
  • In the bottom right of the page "point reward" , enter the points management page, redeem coupons;
  • The lower left corner displays your current points account balance, and you can check the types of coupons that can be redeemed immediately or have been redeemed;
  • Select the type of coupon you want to redeem and click the "Redeem" button;
  • Copy the discount code that has been redeemed, and paste the discount code when paying, and the system will automatically calculate the discount amount.

[Buy it] The latest coupons will be updated regularly, please keep an eye on the coupon page and various promotional activities!

Q: What should I do if I want to return or exchange the product?

【Buy it】Provide a 7-day (7 Calendar days) return policy for everyone (except food and special products), so that everyone can buy with peace of mind and no worries.

Return process:

Step 1: Contact [buy it] customer service:

Contact: Email support@thebestshop.ca

Please include the following with your application:

  • ✔ Order Number:
  • ✔ Product name to be returned:
  • ✔ Quantity:
  • ✔ Contact person and contact information:

The second step, product return:

  • Customers can choose to return the goods through the courier company (Canada Post) or send them back to most department stores by themselves according to their own circumstances.
  • When returning, please return the original packaging, products, accessories, manuals, etc., and return any gifts. If there is something missing, [Buy it] may not be able to refund the full amount, and it will be handled as appropriate.
  • If the product is not sent back within 7 calendar days after the return application is approved by [Maiba], the return application will be canceled and will not be considered.

The third step is to complete the refund:

[Buy it] After receiving the returned product and checking that it is correct, notify the customer of a refund or reissue by email:

【Buy it】We will check and verify the returned products declared by customers to be unopened or unused, and refund or reissue will be processed in time after confirming that they are intact or unused. If there is a quality problem with the product during use and it is within the warranty period, [Buy it] will also confirm and refund or replace it, even if the product has been used. (see quality issues below)


Detailed return rules:

  • Except for the case of "no return or exchange", [Buy it] customer service will follow up for you within 1-3 working days;
  • If you apply for a refund due to personal reasons, and the product has been unpacked or used, a 10% or higher product depreciation and repackaging fee will be charged according to the situation.
  • If you apply for a refund due to personal reasons and choose to return through the courier company (Canada Post), the customer needs to bear the return shipping fee of $9.99+tax (Ontario (ON) Quebec (QC), $11.99+tax (other provinces and regions in Canada).
  • If points, coupons, etc. are used during order payment, the points and coupons will be refunded first when refunding, and the remaining refunds will take several working days to be refunded and displayed on the bank card/credit card account used for payment.
  • For details about "no return and exchange" and "application for return and exchange for personal reasons" , please refer to the "return and exchange process" in Mauba's after-sales service.
  • 【Buy it】has the final right of interpretation.

If you still encounter any common problems not mentioned in this article

You are welcome to consult or leave a message on the WeChat public platform of [Maiba], or add the WeChat account of Maiba Xiaoer . We will help you troubleshoot and solve problems as soon as we see it.

  • WeChat public account: buy it TheBestShop
  • Buy it Xiaoer WeChat ID: Maiba_TheBestShop
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