ABOUT US

Induction of【The Best Shop】

【The Best Shop】(www.thebestshop.ca) Established in 2018, the company is headquartered in Markham, Toronto, Canada. It is a large-scale, professional B2C e-commerce platform dedicated to serving the Chinese community in Canada with a wide range of Chinese, Japanese, and Korean household goods. The parent company, The Best Shop Group, operates 16 chain stores located across the Greater Toronto Area (GTA), Greater Vancouver Area (GVA), and Calgary.

Our Strengths:

  • Jimmy Chen, founder of The Best Shop Group, began his entrepreneurial journey after immigrating to Canada in 1994. Starting with a small retail unit of just a few hundred square feet in Markham’s Century Plaza, he gradually built the business into today’s enterprise—with over a hundred employees, multiple chain stores, warehouses, and large-scale retail operations.
  • The Best Shop Group handles its own procurement, importation, and sales. By leveraging its robust warehousing and logistics capabilities and bypassing intermediaries, the group significantly reduces costs—enabling it to offer highly competitive prices to customers.
  • Since the launch of【The Best Shop】, The Best Shop Group has been able to serve Chinese communities across Canada with high-quality Chinese, Japanese, and Korean products—including electronics, household goods, beauty and skincare products, mother-and-baby essentials, and snacks—at highly affordable prices.

1. Authenticity Guarantee

All products are sold directly by our store.

The Best Shop Group makes a solemn commitment to its customers: all products sold on【The Best Shop】are 100% authentic and sourced directly from manufacturers—absolutely no counterfeits.

Every item listed online is procured through official and legal channels, delivered to The Best Shop Group's warehouse by authorized manufacturers and distributors, and shipped directly to customers from our facilities.

2. Price Guarantee

At【The Best Shop】, we are committed to offering the most affordable prices—whether you’re in a bustling city or a quiet town. Fairness, sincerity, and value are the core principles of our service. 【The Best Shop】firmly oppose price discrimination. While a small number of products may show slight price differences across provinces due to factors such as sourcing and warehousing costs, The Best Shop Group is actively working to minimize and eliminate these discrepancies—ensuring that all customers, no matter their location, can enjoy the same shopping experience and value.

3. Delivery Guarantee

The Best Shop Group is committed to building a comprehensive logistics network across Eastern Canada, the Central Provinces, and the West Coast. By establishing regional warehouses and shipping from the closest location, we ensure efficient order fulfillment. We partner with trusted carriers such as Canada Post and UPS to deliver your purchases swiftly and reliably—bringing your order to your doorstep in the shortest possible time.

4. Brand Guarantee

【The Best Shop】proudly offers a wide range of trusted and well-loved brands from China, Japan, and Korea.Our current lineup includes popular names in electronics such as Midea, Joyoung, Tiger, and Zojirushi; and in beauty and skincare, brands like SK-II, Shiseido, Kiss Me, Cow, SNP, Mediheal, Dr.JART+, and JAYJUN. We also carry household and personal care staples including KAO, Lion, Kobayashi, Dr.Ci:Labo, as well as internationally renowned brands like Dyson, Philips, and Conair.【The Best Shop】are continuously expanding our offerings to bring more premium brands to our platform—at prices that remain accessible to everyone.

5. Service Guarantee

Careful packaging, thoughtful preparation—we are committed to providing excellent after-sales support, including 7-day hassle-free returns and 1-year product warranty on eligible items. We also offer a wide range of exclusive perks and special discounts as a way of giving back to our loyal members and customers. For full details, please refer to the relevant service pages on our platform.

About The Best Shop Group Jimmy Chen – Founder and Chairman of The Best Shop Group (Canada)

The growth of The Best Shop Group is a vivid reflection of the perseverance and entrepreneurial spirit of a generation of Chinese immigrants in Canada. From a modest, tucked-away retail stall in a Chinese shopping plaza over a decade ago, the business has grown into a well-established chain with 10 department stores across cities including Toronto, Vancouver, Markham, and Mississauga. Chairman Jimmy Chen recalls that after immigrating to Canada in 1994, he was determined to start something of his own, drawing on his previous business experience in China. His journey began with the rental of a small store—just a few hundred square feet—in Century Plaza, Markham. That humble beginning gradually expanded into the large-scale retail enterprise Dato is today, employing over a hundred staff and operating multiple chain stores and warehouse outlets. Step into any The Best Shop store, and you’ll find an array of familiar items cherished by the Chinese community—soy milk makers, kung fu tea sets, calligraphy brushes and ink, Fai Chun, mahjong sets, and red envelopes, just to name a few.

Product differentiation is one of The Best Shop’s key strengths. Despite being the head of a large company, Jimmy Chen remains hands-on in many aspects of the business, frequently traveling and personally managing procurement. “With my experience, I still need to see products myself. The Chinese market is complex—it takes expertise to avoid issues like product mismatches or subpar quality. Some high-demand items also require solid relationships and negotiations, so I often handle these directly,” he explains. In addition to expanding physical store locations, Jimmy has also embraced the digital age. The launch of【The Best Shop】has opened the door for the group to reach households across Canada—providing a reliable channel for customers to discover and enjoy The Best Shop’s genuine value. Jimmy believes that the ever-evolving product lineup will continue to surprise and delight customers, giving them the feeling of “discovering hidden treasures” at unbeatable prices.

Corporate Philosophy:

【The Best Shop】and The Best Shop Group have always upheld the mission of being deeply rooted in the Chinese community and serving Chinese Canadians with dedication. Through years of hard work and consistent growth, we are committed to offering high-quality and affordable products from Japan, Korea, Europe, and North America to Chinese communities across Canada.
• Business Philosophy:To provide a wide variety of high-quality, reasonably priced daily goods for Chinese residents in Canada. We strive to offer products that are often not available on mainstream platforms, meeting the unique needs of our community.
• Customer Philosophy:“Customer first” is more than just a slogan. At【The Best Shop】, we prioritize the customer experience and aim for complete customer satisfaction in every interaction.
• Competition Philosophy:Competition drives progress and motivates continuous improvement.【The Best Shop】welcomes healthy competition and is ready to face any challenges. We are committed to improving ourselves, building for the future, and competing with integrity—rejecting malicious practices or unethical marketing. We let our quality, service, and dedication speak for themselves.

Corporate Culture:

• MISSION:To provide Chinese communities in North America with a more convenient and enjoyable lifestyle.
• VISION:To become the largest and most professional online shopping platform serving the North American Chinese market.
• CORE VALUE:Customer-Centricity, Proactive Growth, Integrity, Giving Back to Society, and Building for the Future.

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