Shipping & After-Sales Service
Order Processing:
【The Best Shop】Orders are normally processed Monday to Friday, 9:30 AM – 6:00 PM (excluding holidays).
Standard order processing time is 1–3 business days. During peak periods such as Black Friday or Boxing Day, processing may take up to 5 business days.
【The Best Shop】We are committed to processing every order as quickly as possible.
【The Best Shop】Products are delivered to the specified address by using a third-party professional courier service (Canada Post/ Deliver With Nimbus).
Once the order is confirmed, customers will receive an email with courier tracking information, or they can log in and view it via the order detail page.
The listed delivery time is for reference only and is an estimate provided by the third party based on their normal processing, shipping times, and distance.
Accurately filling out the recipient’s name, complete address, and contact information helps minimize delivery time and reduce the chance of errors, so please double-check your information.
【The Best Shop】will do its best to assist in resolving issues, but will not be held responsible for order delays or failed deliveries caused by the following circumstances:
- Re-delivery costs caused by incorrect recipient information or address provided by the customer (We will make every effort to contact the courier to coordinate corrections or re-delivery, but there are system limitations on the courier’s end. In some cases, changes cannot be made and the package must be returned and resent.)
- Lost or unrecoverable packages due to incorrect shipping information or address provided by the customer.
- Delays caused by items being out of stock in the local warehouse.
- No one available to sign for the package upon delivery, or package returned due to extended pick-up delay, leading to re-delivery fees or possible product damage.
- Delivery issues due to access restrictions, such as the courier being unable to enter the building, a full mailbox, etc., resulting in the package being redirected to a pick-up location.
- Delays caused by severe weather, natural disasters, traffic restrictions, or other unforeseen and uncontrollable events.
⚠️Important Notes for Filling Out Order Information：
- Provide a complete and valid address, including apartment or townhouse unit number. Do not use a P.O. Box address.
- If the delivery address is a company or commercial location, be sure to include the company name and unit number.
- Double-check the delivery address, especially when it differs from the billing address.
Delivery Methods& Fees:
Some areas in Toronto are served by Deliver With Nimbus. Deliveries are usually made between 6:00 PM and 11:00 PM. The courier will call or send a text message to the recipient before arrival to confirm the delivery.
Other areas are served by Canada Post. Orders shipped via Canada Post will not include phone call notifications. Please check your email or tracking information for updates.
Shipping Fee for Regular Items:
Ontario（ON）Quebec（QC）
| Delivery Service | Order Amount | Delivery Fee |
|---|---|---|
| Regular Parcel (3-8 business days) | Subtotal Before Tax ≥ $99 | Free |
| Regular Parcel (3-8 business days) | Subtotal Before Tax < $99 | $9.99 |
| Expedited Parcel (2-6 business days) | Unlimit | $19.99 |
Other Provinces and Regions in Canada
| Delivery Service | Order Amount | Delivery Fee |
|---|---|---|
| Regular Parcel (3-8 business days) | Subtotal Before Tax ≥ $99 | Free |
| Regular Parcel (3-8 business days) | Subtotal Before Tax < $99 | $11.99 |
| Expedited Parcel (2-6 business days) | Unlimit | $24.99 |
- ⚠️Large appliances (such as washing machines, dryers, range hoods, etc.) are not included in the “Free Canada-Wide Shipping on Orders Over $99” policy.
- ⚠️Shipping costs for large appliances can be viewed after clicking【Checkout】, entering the shipping address, and proceeding to the next step.
- ⚠️Since large appliances require separate packaging and shipping, if your order contains both large appliances and regular items, and the regular items do not reach $99, additional shipping fees will apply.
- ⚠️If the order is overweight, The Best Shop Online Shopping Platform team will notify the customer of any extra shipping fees before dispatch. If the total order amount cannot cover the shipping cost, the platform reserves the right to cancel the order.
For any situations not covered by the above explanations, 【The Best Shop】reserves the right of final interpretation.
Out-of-Stock Handling：
- If an item in your order is unexpectedly out of stock, 【The Best Shop】team will proactively contact you to provide a solution. Such as delaying the shipment or removing the out-of-stock item and refunding the price difference.
How to Track Your Package:
- Check Your Email:
Once your order has been shipped, you will receive a shipping notification via email. Click the【Track Package】 button in the email to view your package’s delivery progress. - Log into Your Account:
Log into your account on The Best Shop online shopping platform, go to My Account, and select the relevant order to view its latest status - Contact Us:
Please email our customer service at support@thebestshop.ca and include your order number. We will help you check the package status.
In-Store Pickup Orders:
Customers are advised to monitor their email for the pickup notification following order placement.
All orders are fulfilled by the warehouse and delivered to the designated stores. Upon arrival of the package at the store, a pickup notification will be sent to the email address provided in the order. After receiving the notification, customers may collect their order during store hours by presenting the order number and the pickup email.
*In-store pickup is currently available at Ontario locations only.
Warranty Handling：
- Electrical products covered by warranty will be indicated in the product description, along with the applicable warranty period. If a product experiences a malfunction within the warranty period, please contact customer service for repair or service.
- Unless otherwise specified, the warranty covers mechanical malfunctions caused by non-human factors during the warranty period only. The following situations are not covered:
- Damage resulting from failure to follow the instructions in the user manual;
- Malfunctions caused by human factors, such as drops, water damage, or failure to clean dirt or dust as instructed;
- Unauthorized disassembly, modification, or repair by the customer, or use of non-original parts causing malfunction;
- Broken glass or accessory parts;
- Damage caused by abnormal usage conditions, such as high temperature, humidity, excessive dust, or use in commercial settings when the product is intended for home use;
- Normal wear and tear or consumable parts, including but not limited to filters, rubber seals, scratches on the casing, worn buttons, or peeling paint;
- Force majeure or external events, such as fire, flood, lightning, earthquake, or other natural disasters.