After-Sales Service
Order Processing:
【The Best Shop】Orders are normally processed Monday to Friday, 9:30 AM – 6:00 PM (excluding holidays).
Standard order processing time is 1–3 business days. During peak periods such as Black Friday or Boxing Day, processing may take up to 5 business days.
【The Best Shop】We are committed to processing every order as quickly as possible.
【The Best Shop】Products are delivered to the specified address by using a third-party professional courier service (Canada Post).
Once the order is confirmed, customers will receive an email with courier tracking information, or they can log in and view it via the order detail page.
The listed delivery time is for reference only and is an estimate provided by the third party based on their normal processing, shipping times, and distance.
Accurately filling out the recipient’s name, complete address, and contact information helps minimize delivery time and reduce the chance of errors, so please double-check your information.
【The Best Shop】will do its best to assist in resolving issues, but will not be held responsible for order delays or failed deliveries caused by the following circumstances:
- Re-delivery costs caused by incorrect recipient information or address provided by the customer (We will make every effort to contact the courier to coordinate corrections or re-delivery, but there are system limitations on the courier’s end. In some cases, changes cannot be made and the package must be returned and resent.)
- Lost or unrecoverable packages due to incorrect shipping information or address provided by the customer.
- Delays caused by items being out of stock in the local warehouse.
- No one available to sign for the package upon delivery, or package returned due to extended pick-up delay, leading to re-delivery fees or possible product damage.
- Delivery issues due to access restrictions, such as the courier being unable to enter the building, a full mailbox, etc., resulting in the package being redirected to a pick-up location.
- Delays caused by severe weather, natural disasters, traffic restrictions, or other unforeseen and uncontrollable events.
⚠️Important Notes for Filling Out Order Information：
- Provide a complete and valid address, including apartment or townhouse unit number. Do not use a P.O. Box address.
- If the delivery address is a company or commercial location, be sure to include the company name and unit number.
- Double-check the delivery address, especially when it differs from the billing address.
Out-of-Stock Handling：
- If an item in your order is unexpectedly out of stock, 【The Best Shop】team will proactively contact you to provide a solution.
- Possible options include delaying the shipment, shipping the available items and removing the out-of-stock product, and refunding the price difference.
Warranty Handling：
- Electrical products that include warranty service will have the warranty period clearly stated in the product description.
- Unless otherwise specified, the warranty only covers non-human-caused mechanical failures within the warranty period. It does not cover damage such as broken glass parts, shattered components, or failures caused by human factors (e.g., water damage, dropping the product, etc.).
Delivery Methods:
Canada Post / Fast driver delivery available in certain areas of Toronto (Deliver With Nimbus)
Deliver With Nimbus usually delivers between 6pm and 11pm, and will call the recipient to confirm before delivery.
Shipping Fees for Regular Products(*Free shipping across Canada on orders over $99)
Ontario（ON）Quebec（QC）
| Delivery Service | Order Amount | Delivery Fee |
|---|---|---|
| Regular Parcel (3-8 business days) | Subtotal Before Tax ≥ $99 | Free |
| Regular Parcel (3-8 business days) | Subtotal Before Tax < $99 | $9.99 |
| Expedited Parcel (2-6 business days) | Unlimit | $19.99 |
Other Provinces and Regions in Canada
| Delivery Service | Order Amount | Delivery Fee |
|---|---|---|
| Regular Parcel (3-8 business days) | Subtotal Before Tax ≥ $99 | Free |
| Regular Parcel (3-8 business days) | Subtotal Before Tax < $99 | $11.99 |
| Expedited Parcel (2-6 business days) | Unlimit | $24.99 |
- ⚠️Large appliances (such as washing machines, dryers, range hoods, etc.) are not included in the “Free Canada-Wide Shipping on Orders Over $99” policy.
- ⚠️Shipping costs for large appliances can be viewed after clicking【Checkout】, entering the shipping address, and proceeding to the next step.
- ⚠️Since large appliances require separate packaging and shipping, if your order contains both large appliances and regular items, and the regular items do not reach $99, additional shipping fees will apply.
- ⚠️If the order is overweight, The Best Shop Online Shopping Platform team will notify the customer of any extra shipping fees before dispatch. If the total order amount cannot cover the shipping cost, the platform reserves the right to cancel the order.
For any situations not covered by the above explanations, 【The Best Shop】reserves the right of final interpretation.
How to Track Your Package:
- Check Your Email:
Once your order has been shipped, you will receive a shipping notification via email. Click the【Track Package】 button in the email to view your package’s delivery progress. - Log into Your Account:
Log into your account on The Best Shop online shopping platform, go to My Account, and select the relevant order to view its latest status - Contact Us:
Please email our customer service at support@thebestshop.ca and include your order number. We will help you check the package status.
In-Store Pickup Orders:
Please wait to receive the email notification "Order Ready for Pickup" before coming to the store.When picking up your order, you must present your order number and personal ID.