30-Day Return and Exchange Policy (Excluding Food and Special Items)

1. Step 1: Contact Customer Service of【The Best Shop】via Email：

Please send your return request to the customer service email: support@thebestshop.ca.
WeChat and phone calls cannot be used as the basis for return or exchange requests; all requests must be made via email.

(Please include the following information in your email)
• Order number
• Product name
• Quantity
• Contact person and contact information
• Detailed reason for return or exchange:
Unless the request falls under the “Non-returnable/Non-exchangeable Items” category,【The Best Shop】customer service will follow up within 1–3 business days.

Return and Exchange Situations Are Divided into Two Categories：

2. Step 2: Returning the Product：

• Customers may choose to return the product either by courier (Canada Post) or by bringing it directly to a The Best Shop retail store.
• Store addresses can be found in the “About Us” section. (Please note: although The Best Shop retail locations accept returned items only, and will not process refunds. Refunds are issued by online platform within 3 business days after the returned product is received and inspected.)
• Please return the item in its original packaging along with all products, including accessories, manuals, and any included gifts. Missing items may result in partial refunds at the discretion of【The Best Shop】. If the approved return or exchange item is not sent back within 7 business days of approval, the request will be canceled and no longer considered.

3. Step 3: Completing the Refund：

Once the returned product has been received and inspected by【The Best Shop】, customers will be notified via email about the refund or replacement：
• 【The Best Shop】will verify that returned items declared as unopened or unused are indeed in original condition. Once confirmed, a refund or replacement will be processed promptly.
• If a quality issue arises during use,【The Best Shop】will still conduct an inspection and issue a refund or replacement—even if the product has already been used. (See below for what qualifies as a quality issue.)
• If the return is due to personal reasons and the product has been opened or used, a restocking and repackaging fee of 15% or more may be charged based on the condition of the item.If points, coupons, or other discounts were used during the original purchase, those will be refunded first. The remaining refund amount will be credited to the original payment method within several business days.

Quality Issues：

【The Best Shop】 Online Shopping Platform accepts all product quality-related issues within the warranty period and will cover all exchange shipping costs. Quality issues include, but are not limited to, product malfunction, non-human-caused deformation, or failure to perform its intended functions. Please take photos or videos immediately upon discovering any issue and contact our customer service team for assistance.(For electrical product warranty periods, please refer to the product page. If not specified, please contact customer service.)

• If a quality issue is discovered within 30 days of use, the item can be replaced with a new one (*replacement may include parts or the full unit depending on the situation).
• If a quality issue or malfunction occurs after 30 days of use, repairs will be provided within the product warranty period. Returns or refunds will not be accepted in such cases.

If the package is damaged during shipping by the courier (e.g., damaged or deformed packaging box), please take photos for record and contact our customer service team for return or exchange assistance.

Non-Returnable/Non-Exchangeable Items：

• To ensure food safety and hygiene, snacks, food items, and health supplements cannot be returned or exchanged unless there is a quality issue.
• Products that have been disassembled, modified, or damaged due to incorrect use, collisions, negligence, improper installation, or operation.
• Beauty and skincare products that cause allergic reactions or are unsuitable for your skin or hair type. (As skin and hair types vary, it's recommended to conduct a patch test before use.)
• Refurbished items or products nearing their expiration date, which were clearly labeled as such at the time of sale.
• Personal items or products that cannot be resold.
• Damage caused by improper personal use or storage.
• Product images and descriptions on the website are for reference only; the actual product shall prevail. Unless the issue is related to delivery (e.g., wrong color or size sent), such differences do not qualify as quality issues and are not eligible for return or exchange.

【The Best Shop】is committed to sourcing products through official and reputable channels. All items are carefully selected from trusted manufacturers and suppliers to ensure they are genuine and authentic.If customers are concerned about the authenticity of a purchased product, we can provide relevant purchase documentation. Customers are also welcome to contact the manufacturer or an authorized organization for verification.

Price Match:

Ensuring customers get the most affordable prices is a constant pursuit of【The Best Shop】. We offer a Price Match to all our members.
If a product you purchased drops in price or goes on sale within 7 days after your order is placed on The Best Shop, you can contact our customer service to request the price match.

【The Best Shop】will refund the price difference either or as store member points. Details are as follows：

• If the product’s price is reduced (via sale or discount) within 7 days from the order date, customers may email support@thebestshop.ca, and we will refund the price difference to your original payment method within 3 business days.
• (Note: If you used a discount coupon during the original purchase, the Price Match only applies if the new lower price results in a greater discount than your original coupon. Multiple discounts cannot be combined. For example, if a rice cooker originally costs $100 and you used a 10% off coupon (paying $90), and the item later goes on sale for $88, you can request a $2 refund. However, if the price only drops to $95, the original $10 discount is still better, so no additional refund will be issued.)
• Price changes occurring more than 7 days after the order date are not eligible for the Price Match.