• [Buy it] The normal order processing time is from 9:30 am to 6 pm from Monday to Friday (except holidays). The normal order processing time is 1~3 working days. During the peak order period, such as Black Friday or Boxing Day, the order processing time can reach 5 working days. [Buy it] promises to process every order as quickly as possible.
• [Buy it] Use a third-party professional logistics express company (Canada Post/UPS) to deliver the product to the designated address. After the order is confirmed, the customer will receive an email with the tracking number of the logistics information, which can also be obtained through the user interface after logging in. The delivery time listed is a reference time, which is estimated by a third party based on normal processing procedures, delivery time, distance, etc. Filling in the recipient's name, complete address and contact information accurately can minimize the delivery time and the possibility of errors, so please fill in carefully.
• Due to the following circumstances, the order is delayed or cannot be delivered, [Maiba] will try its best to cooperate with it, but it will not bear the corresponding responsibility:
• The recipient information or address filled in by the customer is wrong. (We will try our best to contact the logistics company to coordinate correction or resend the package, but the logistics company system also has limitations, some cases cannot be changed or corrected, and can only be returned and resent)
• Products are out of stock at local warehouses, which may delay order dispatch.
• No one signs for the delivery of the goods, or the goods are returned by the logistics company after waiting for Pick up for too long, resulting in repeated delivery costs or damage to the goods.
• Delays caused by sudden force majeure factors such as bad weather, natural disasters, traffic restrictions, etc.

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Out of stock handling:

• If the order product is unexpectedly out of stock, [buy it] staff will take the initiative to contact the customer and provide a solution. Such as delaying the delivery time, removing out-of-stock products for delivery, and refunding the price difference, etc.
• Notes for filling in order information:
• Complete address, including apartment, townhouse room number. If the delivery address is a company/commercial address, be sure to indicate the company name and Unit Number.
• Confirm the shipping address, especially if the shipping and billing addresses do not match.

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Delivery Method:

Canada Post and UPS:

Ontario (ON) Quebec (QC)
delivery service	order amount	freight
Regular Parcel Normal Shipping (3-8 working days )	Total before tax ≥ $99	Free
Regular Parcel Normal Shipping (3-8 working days)	Total before tax <$99	$9.99
Expedited Parcel Express Shipping (2-6 business days)	unlimited	$19.99

Other provinces and territories of Canada
Shipping fees	order amount	freight
Regular Parcel Normal Shipping (3-8 working days)	Total before tax ≥ $99	Free
Regular Parcel Shipping (3-8 working days)	Total before tax <$99	$11.99
Expedited Parcel Express Shipping (2-6 business days )	unlimited	$24.99

*Note: If the total weight exceeds 33lbs, [buy it] staff will contact the customer to inform the additional cost before issuing the order, and the goods will be shipped after payment.

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Logistics responsibility attribution: 【Buy it】Delivery and delivery → Logistics company distribution → Parcel delivery → Customer reception

• When [Maiba] packs the product and delivers it to the logistics company, if it is lost or damaged during the process, [Maiba] takes all responsibilities;
• Whenever the package is worth more than $200 Canadian dollars, [buy it] will instruct the logistics company not to deliver the package if there is no adult to receive it (such as not leaving the package in front of the door or in front of the garage door), but to bring the package back The nearest courier facility awaits collection. When you receive the pick-up notice, please bring your valid ID to pick it up as soon as possible. Proximity facilities generally do not exceed a 2km radius, except in rural areas.
• If you do not pick up the package within the time limit, the package will be automatically returned by the logistics company. [Buy it] will contact the buyer after receiving the returned package for re-delivery or refund. At this time, the buyer will need to bear all the logistics costs incurred for the first delivery.

7-day return policy (except food and special products)

Complete customer satisfaction is the eternal pursuit of [buy it], we will strive to provide customers with the best after-sales service, so that everyone can buy with peace of mind and no worries. Under the condition that the following return conditions are met, customers can apply for return and exchange of goods within 7 calendar days after receiving the package. Food and a few special commodities are excluded. Please refer to the policy below for details.

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The first step is to contact [buy it] customer service by email:

Please send the return request to the customer service emailsupport@thebestshop.ca

Wechat and phone calls cannot be used as the basis for the return application, and all emails shall prevail.

(please include the following)

• order number:
• product name:
• quantity:
• Contact person and contact information:
• Detailed return reasons:

Except for the following "return and exchange are not allowed", [buy it] customer service will follow up for you within 1-3 working days;

There are two types of returns:

1. If the product received is damaged, wrongly shipped, missed, etc. cannot be used normally, edible and other product quality problems, please take photos and save them as soon as possible. After confirming the problem on behalf of Xiao Er, according to the actual situation:

   • Customers can request to return and reissue or refund;
   • If the supply is insufficient and cannot be reissued, Xiaoer will handle a full refund for the customer;
   • If you need to return by express [Maiba] Xiaoer can provide the customer with a Shipping Label, but the customer needs to pack the product and send it back to the nearby Canada Post address.
2. If the product is returned for personal reasons, the return shipping costs must be borne by the customer. $9.99+tax (Ontario (ON) Quebec (QC), $11.99+tax (other provinces and territories in Canada). Please refer to the "Personal Reasons" section for details.

The second step, product return:

Customers can choose to return the goods through the courier company (Canada Post or UPS) according to their own situation, or send them back to most department stores by themselves. For the address of the group store, please refer to the introduction in "About Us".

(Please note: Although most of the large department store chain stores are responsible for receiving the returned goods, the stores themselves do not conduct refund transactions. The refund will be issued by the [Maiba] online store within 3 working days after confirmation of the return of the goods and inspection.

When returning, please return the original packaging, products, accessories, manuals, etc., and return any gifts. If there is something missing, [Buy it] may not be able to refund the full amount, and it will be handled as appropriate.

If the product is not sent back within 7 working days after the return application is approved by [Maiba], the return application will be canceled and will not be considered.

The third step is to complete the refund:

[Buy it] After receiving the returned product and checking that it is correct, notify the customer of a refund or reissue by email:

【Buy it】We will check and verify the returned products declared by customers to be unopened or unused, and refund or reissue will be processed in time after confirming that they are intact or unused. If there is a quality problem during use, [Buy it] will also confirm and refund or replace it, even if the product has been used. (see quality issues below)

If you apply for a refund due to personal reasons, and the product has been unpacked or used, a 15% or higher product depreciation and repackaging fee will be charged according to the situation.

If points, coupons, etc. are used during order payment, the points and coupons will be refunded first when refunding, and the remaining refunds will take several working days to be refunded and displayed on the bank card/credit card account used for payment.

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Quality issues:

• 【Buy it】Accept all return and exchange requests caused by product quality problems during the warranty period, and bear all return shipping costs. Quality problems include the failure of the product itself, deformation, inability to complete its own functions, and so on. (Please refer to the product page for the warranty period of electrical appliances. If the page is not marked, please consult customer service.)
• If the goods are damaged by the courier company during the express delivery process, such as the packaging box is damaged and deformed, please take a photo to keep the record and send it to [buy it] Xiaoer for return.

• In the case of "non-return and exchange":

  • In order to ensure food safety and hygiene, all snacks, food, and health products will not be returned if there is no quality problem.
  • Disassemble electronic products for maintenance, modification, or product problems caused by misuse, collision, negligence, incorrect installation or use, or tear or alter labels, machine serial numbers, and anti-counterfeiting marks.
  • Allergic symptoms occur after using cosmetics and skin care products, or the product is not suitable for the individual's skin type, hair type, etc. (Because everyone's skin and hair are different, it is recommended to conduct a skin test before use)
  • Products that have been marked as Refurbished at the time of sale, or products that are close to the end of their shelf life.
  • Items are personal items, or cannot be reused.
  • Products damaged due to personal use, improper storage, etc. will not be returned or exchanged.
  • The product pictures and information on the website are for reference only. Please refer to the actual product. It is not a quality problem. If it is not for delivery, such as wrong color or wrong size, the product will not be returned or exchanged.

[Buy it] Insist on choosing regular purchase channels, all products are purchased from confident manufacturers and suppliers by themselves, and are guaranteed to be authentic. If the customer is worried about whether the purchased product is genuine, we can issue the relevant purchase certificate. Customers can also contact the manufacturer or authoritative unit for verification.

Application for return and exchange for personal reasons: If the product is returned due to personal reasons, the shipping fee must be borne by the customer, including but not limited to:

• The product size, color, etc. are not suitable;
• Personal skin allergies, etc., are not suitable for using the product;
• Due to external factors, the logistics time is longer than expected;
• The package was transferred to the pick-up point of the logistics company due to no one receiving it, but it was left in the logistics company for too long and no one picked it up;
• Purchase order due to personal error;
• Due to personal preference, it is found that the product does not meet the demand after purchase.

It is the relentless pursuit of [buy it] that customers get the most affordable price. [Buy it] will provide all members with a guaranteed benefit.

If within 7 days after the customer submits the order, the price of the purchased product is reduced or discounted in [Maiba], or other promotional activities, the customer can contact [Maiba] Xiao Er to apply for a guaranteed benefit.

[Buy it] The amount of discounts that customers can enjoy will be refunded in the form of a refund for the difference or a refund of points. details as follows:

• Within 7 days from the date of order submission, if there is a price change (promotion or price reduction), the customer can send an email to support@thebestshop.ca to contact [buy it] Xiaoer, we will within 3 working days after receiving the application The price difference will be refunded according to the original payment method.
• (Note: If the customer uses a discount coupon during the initial purchase, the additional difference will be returned unless the new price reduction amount is greater than the discount coupon, otherwise it will not be refunded based on the principle that multiple discounts cannot be stacked. For example, the original price of a certain brand of rice cooker $100, the customer used a 10% off coupon when purchasing, the actual payment amount is $90, and then the price of the rice cooker of this model is reduced to $88, then the customer can apply for an additional refund of the difference of $2. Suppose the price of the rice cooker is only reduced to $95, are not eligible for a refund because the original discount was greater)/strong>
• If the price changes after 7 days from the order date, it is not within the scope of the guarantee and the application will not be accepted.

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Precautions

• The number of days is calculated according to the order date and application submission date;
• Due to the increase in price cuts and discounts, and the actual payment amount decreases, the points obtained by members may decrease accordingly;
• If the customer gets other discounts when purchasing, such as getting other gifts or discounts such as buy one get one free, it is not within the scope of protection;
• Deals for flash deals and group purchases are not covered by the guarantee;
• During major festivals or large-scale promotional activities, products are limited-time and limited-edition promotions, and do not participate in the scope of benefits and must-haves. These festivals include: Lunar New Year, Anniversary, Double Eleven, Black Friday, Cyber ​​Monday, Boxing Day, etc.;
• For situations not included in the above explanations, the final interpretation right belongs to 【Buy Bar】.